Toll Operations

Efficiently operating and maintaining a Toll facility is an enormous undertaking and requires the expertise of professional call manager. We have expertise in the cash collection systems and in the development of collection policies, violation enforcement systems and customer service centre operation. Toll Collection means collection of fee/fixed charge from the vehicles and we need to monitor this so that there should not be any fraudulent activity.

This activity requires following and many more things to be done:

• 3 Tier System
• Strong IT Base
• Motivated Staff
• CCTV Cameras in Toll Booths
• Liasoning required with Police Auth/Govt. Officials to stop Jumping of Vehicles
• Effective Administrative Department
• Surprise Audits/Checking of Booths by Seniors
• Rotation of Toll Staff especially Toll Collectors
• Proper Security in Booths as well as Outside Booths
• Cleaning of Booths on Daily basis
• Liasoning with the banks, if required